Particulars go stale — push updates to your EA on purpose
When you need to update helper particulars with your licensed EA (Singapore) is the employer checklist for telling your employment agency when address, contacts, passport, or household details change — so soft MOM/pass records stay accurate via the proper channel. Looping the EA for *problems* sits in #26. Home emergency-contact cards sit in #151. Moving house sits in #117. This page owns particulars update to the EA.
General guidance only. Soft MOM: mom.gov.sg. Your licensed EA confirms what they need for live updates. SmartMaid.com.sg is a marketplace. Licensed EAs place helpers. Platform ≠ agency. No invented $.
Neighbouring hubs:
- When to loop the agency into early issues (unique #26)
- Updating helper emergency contacts (unique #151)
- Moving house with an MDW (unique #117)
- Passport renewal checklist (unique #159)
- Soft MOM work-pass steps overview (unique #108)
- Passport and documents safekeeping (unique #115)
- How to choose a maid agency (unique #105)
- Written house rules sheet (unique #32)
- This article: update particulars with licensed EA
Step 1 — Know the common triggers
- Residential address / unit change (#117)
- Employer or helper phone change (#151)
- New passport number (#159; #115)
- Household composition change that your EA asked to be told about
Step 2 — Send a short written pack
Email or portal message: what changed, effective date, scans if they request. Soft WP framing only in #108 — the EA tells you live fields.
Step 3 — Confirm receipt
Ask for a written acknowledgement. Do not assume silence means updated. Platform ≠ agency: SmartMaid does not file particulars.
Step 4 — Issues vs particulars
If you are reporting conflict or performance problems, that is #26 — keep particulars updates separate so nothing is missed.
Step 5 — House admin note
Add “EA particulars last updated [date]” to your admin sheet (#32). Choosing or switching EA: #105.
Soft MOM
Accurate employer/helper particulars support compliance. Confirm live steps on mom.gov.sg and with your EA. Soft only. No invented $.
Checklist
- Trigger identified (address / phone / passport / household)
- Written pack sent to licensed EA
- Acknowledgement received
- Home emergency card updated if phones changed (#151)
- Issues kept on #26 track if needed
- No invented $; platform ≠ agency; soft MOM
Scripts
To EA: Please update our file: [field] changed on [date]. Attached is [scan if requested]. Kindly confirm when the record is updated.
To co-employer: After we move or change numbers, we message the agency the same week — not months later.
Bottom line
Push particulars to your licensed EA in writing whenever address, phones, passport, or key household details change — and get acknowledgement. Browse on SmartMaid; place through a licensed EA under soft MOM rules.
