Emergency contacts go stale — refresh them on purpose
Employer checklist when updating helper emergency contacts (Singapore) is the short process to keep who-to-call lists accurate for your migrant domestic worker: you and co-employers, the licensed EA, family abroad, and clinic. Day-one capture sits in #33. What to do in a medical emergency sits in #38. Document safekeeping sits in #115. This page owns updating the contact sheet.
General guidance only. Soft MOM: mom.gov.sg. SmartMaid.com.sg is a marketplace. Licensed EAs place helpers. Platform ≠ agency. No invented $.
Neighbouring hubs:
- Day-one orientation checklist (unique #33)
- Emergency procedures: hospital and GP (unique #38)
- Passport and personal documents safekeeping (unique #115)
- First polyclinic/GP visit checklist (unique #146)
- When to loop the agency into early issues (unique #26)
- Soft MOM work-pass steps overview (unique #108)
- Written house rules sheet (unique #32)
- Overnight visitors (unique #127)
- This article: emergency-contacts update checklist
Step 1 — Triggers to refresh
Update when:
- New hire / day one (#33)
- Co-employer phone change
- EA consultant change
- Family abroad number change
- After a clinic visit (#146)
- Before long leave or travel
Step 2 — Minimum fields on one card
Keep a single sheet (paper + phone note):
- Employer + co-employer mobiles
- Licensed EA office / after-hours if provided
- Helper’s family contact abroad (with country code)
- Preferred GP / polyclinic
- Building security / condo guard if relevant
Store with docs habits (#115). Soft WP overview only: #108.
Step 3 — Save on her phone and yours
She must be able to dial without unlocking your phone. ICE-style labels help. Privacy: do not publish her family numbers on a public fridge note (#29 live).
Step 4 — Test once
Have her call you from the saved entry once. Confirm EA number still rings (#26 if placement support is needed). Emergency *actions* still follow #38.
Step 5 — House-rules pointer
Add one line in house rules: “Emergency card lives here” (#32). Overnight guests do not replace emergency contacts (#127).
Soft MOM
Welfare and fair treatment: mom.gov.sg. Soft only. Platform ≠ agency. No invented $.
Checklist
- Trigger identified (hire / change / travel)
- Employer + EA + family + clinic fields filled
- Saved on her phone and yours
- Test call done once
- House-rules pointer updated (#32)
- Privacy respected (live #29)
- No invented $; platform ≠ agency; soft MOM
Scripts
To helper: Let’s update your emergency card today — my number, the agency, and your family abroad. Save it in your phone and we will test one call.
To co-employer: When either of us changes numbers, we refresh her card the same day.
Bottom line
Refresh emergency contacts on purpose: one card, saved on her phone, tested once — so emergencies are not a scavenger hunt. Browse on SmartMaid; place through a licensed EA under soft MOM rules.
