Parcels need house rules — not a pile-up at the guardhouse
When helper receives mail or parcels at your address (Singapore) is the employer process for letters and deliveries addressed to your migrant domestic worker: what she may order, who signs, condo/lobby rules, and mail privacy. Condo security registration sits in Registering Your Helper With Condo Security (Singapore). Privacy boundaries sit in Privacy Boundaries for Live-In Domestic Workers. This page owns mail / parcel handling.
General guidance only. MOM: mom.gov.sg. SmartMaid.com.sg is a marketplace. Licensed EAs place helpers. (no made-up COD or shipping figures).
Neighbouring hubs:
- Condo security registration
- Overnight visitors
- When you travel and helper stays home
- Family short-stay visits
- Privacy boundaries for live-in domestic workers
- Written house rules sheet
- Day-one orientation checklist
- Building trust while maintaining standards
- Wifi and door-code changes
- This article: mail and parcel process
Step 1 — Decide what may be delivered here
Write yes/no for personal parcels, COD, large items, and food deliveries. Put it in house rules (Creating a Simple Written House Rules Sheet). Day-one mention: Day One Orientation Checklist for New MDWs.
Step 2 — Align with condo / lobby rules
If security must register her or hold parcels, follow Registering Your Helper With Condo Security (Singapore). Couriers at the door are not overnight visitors (When Helper Asks for Overnight Visitors (Singapore)).
Step 3 — Who signs and who opens
Agree: she signs for her parcels; you do not open her mail. Privacy: Privacy Boundaries for Live-In Domestic Workers. Trust with standards: Building Trust While Maintaining Employer Standards.
Step 4 — When you are away
If deliveries continue while you travel, brief her in the travel checklist (When You Travel and Your Helper Stays Home (Singapore)). Family visits do not rewrite parcel rules (When Helper Family Members Visit Singapore (Short Stay)).
Step 5 — Storage and access
Where parcels sit until she is free; no blocking corridors. Door/wifi access changes stay on When You Change Wifi Passwords and Door Codes With an MDW (Singapore) — separate from mail policy.
MOM rules
Fair treatment and privacy matter in a live-in home. mom.gov.sg. Soft only.
Checklist
- Parcel yes/no rules written
- Condo / lobby process clear (#121)
- Sign vs open privacy agreed
- Travel / away plan linked (#134)
- No corridor pile-up
Scripts
To helper: You may receive personal parcels here if they fit our house rules. You sign for your own packages; we do not open your mail. Large COD needs a yes first.
To co-employer: Mail privacy is a house rule — not optional curiosity.
Bottom line
Write what may be delivered, align with condo rules, and protect mail privacy — so parcels stay orderly. Browse on SmartMaid; place through a licensed EA under MOM rules.
