What to Ask a Maid Agency Before You Sign

Published 17 June 2026

A licensed maid agency coordinates recruitment, paperwork, and deployment. Before you commit, clarify these points:

  • Total fees and what is refundable if hiring does not proceed
  • Replacement policy during the guarantee period
  • Who handles MOM Work Permit application and timelines
  • How interviews are arranged (in person or video)
  • Whether the helper is transfer or overseas new hire

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