In one sentence
Smart Maid Singapore is a smart maid search platform where employers browse biodata published by licensed agencies, filter, shortlist and enquire. A maid agency (licensed employment agency / EA) is the party that recruits, matches, and processes Work Pass steps under Ministry of Manpower (MOM) rules. MOM: mom.gov.sg.
What SmartMaid is for
- Search helpers with skill, experience, language, and availability filters (Search maids)
- Shortlist and save criteria (shortlist before interview, step-by-step shortlist)
- Send enquiries to the licensed agency named on each biodata
- Compare options across agencies before you commit
Employment, Work Pass applications and hiring advice stay with the licensed agency you choose. SmartMaid makes it easy to find that agency and compare its helpers with others.
What a licensed maid agency is for
- Placement and documentation
- Work Pass / related MOM processes
- Insurance and security bond coordination as applicable
- After-sales / replacement pathways per their service terms
- Explaining fees in a written quotation
Check EA licensing via MOM’s employment agency resources; see also using MOM EA directory stats.
Side-by-side
| SmartMaid (search platform) | Licensed EA (agency) | |
|---|---|---|
| Browse biodata | Yes | Usually their own book |
| Filters / shortlist tools | Yes | Varies |
| Work Pass processing | Handled by the agency | Yes |
| Employer of the helper | You, the employer | Placement via EA process |
| Who you sign placement with | — | The EA |
How employers typically use both
- Search and shortlist on SmartMaid
- Enquire to one or more listing EAs
- Interview helpers
- Choose an EA process you trust
- Complete contracts, insurance/bond, and Work Pass steps with that EA
Common mix-ups to avoid
- Thinking a SmartMaid enquiry “hired” someone — it only opened agency contact
- Skipping EA licence checks because the biodata looked polished
- Expecting SmartMaid support staff to process MOM paperwork
- Shopping by nationality stereotypes instead of skills and interviews
MOM reminder
Regulated placement work is handled by licensed EAs. Confirm live rules on mom.gov.sg. Emergency: 995 / 999.
Checklist
- [ ] I understand SmartMaid = smart maid search platform
- [ ] I will hire through a licensed EA
- [ ] I checked/will check EA licence (MOM)
- [ ] Fees discussed via EA quote only
Scripts
To family: SmartMaid is where we compare biodata. The agency on the profile handles the Work Pass.
To EA: We found this biodata on SmartMaid. Please confirm your licence and next interview/Work Pass steps.
Bottom line
How the SmartMaid search platform works with licensed agencies: SmartMaid helps you search, shortlist and enquire; licensed agencies handle placement and Work Pass steps in line with MOM rules. Use SmartMaid to discover and compare helpers, and the agency for the employment steps.
