Most helper matters are done online without an appointment: Work Permit applications, renewals and cancellations, levy payments and address updates. You only need to book an appointment for a few in-person steps, such as fingerprint and photo registration at MOM Services Centre, or the first-time helper interview at a CDEConnect centre.
Matters that need an appointment
- Fingerprint and photo registration: if the Temporary Work Permit says registration is required, book a slot for your helper at MOM Services Centre (Hall C) within one week of the permit being issued.
- First-time helper interview: first-time helpers attend two private interviews in their first year at a CDEConnect centre. You receive a notice and book the appointment.
- Other counter services: occasionally MOM asks you or your helper to attend in person; the notice will explain how to book.
Matters that do not need an appointment
- Work Permit applications and renewals (online).
- Levy bills, payment, concessions and waivers (online).
- Employer contact details and helper particulars, updated in FDW eService (online).
- Collecting a Work Permit card at Hall C after two failed deliveries (walk-in).
How to book
- Log in to MOM's appointment service with Singpass, or use the link in the notice you received.
- Have your helper's Work Permit or FIN number and your own particulars ready.
- Choose a date and time that suits your household, and save the confirmation.
- If you need to change it, reschedule online rather than missing the slot.
On the day
- Arrive on time; centres work on an appointment basis and late arrivals may wait longer.
- Bring the documents listed in the notice, usually her passport or digital work pass, the Temporary Work Permit or Work Permit card, and for interviews her employment contract and salary records.
- For interviews, your helper is seen alone; one accompanying person can usually wait.
More: MOM's Work Permit steps and helper interview page, and our FDW eService portal guide.
Save every confirmation email and letter in one folder. If you need to reschedule, the reference number makes it much quicker.
Replacing a lost card
A lost or stolen Work Permit card is replaced through WP Online. The new card is ready 4 working days after approval for walk-in collection at MOM Services Centre (Hall C). Bring her passport, the letter and the declaration form, plus the police report if the card was stolen. For a lost or stolen card, your helper collects it in person.
Plan the trip on a day that suits her schedule, and treat the time as part of her working day rather than her rest day.
Common questions
Do I need an appointment to collect a Work Permit card?
After two failed deliveries, the card can be collected at MOM Services Centre (Hall C) three working days later without an appointment.
What if my helper cannot attend the CDE interview because of caregiving needs?
Contact CDE early using the details in its notice and ask what alternative arrangements are possible for your household.
Last reviewed: September 2026. Procedures change, so confirm the current steps on mom.gov.sg or with your licensed employment agency.
