If you are hiring a helper for the first time, you need to complete the Employers' Orientation Programme (EOP) before the Work Permit application goes in. Registering takes a few minutes; the main thing is to do it early enough.
Who needs to attend
MOM requires the EOP for first-time employers of a migrant domestic worker. It explains your role and responsibilities, from rest days and safety to salary and well-being.
When to attend
Complete the EOP at least 2 working days before the Work Permit application is submitted. If your agency is ready to apply on a Monday, finish the EOP by the previous Wednesday or Thursday to be safe.
Where and how to register
- Choose classroom or online. MOM describes the EOP as a 3-hour programme; the online version listed by providers is shorter. Classroom sessions let you hear case studies and ask questions.
- Pick an approved training provider from MOM's EOP page. Providers list their languages, such as English, Mandarin, Malay or Tamil, and their class schedules.
- Register online with the provider and pay their course fee.
- Use exactly the same name and NRIC or FIN as on your Work Permit application, so MOM can match the records.
- Keep your certificate or confirmation with your hiring documents.
If you cannot attend yourself
MOM allows a representative or sponsor to attend on your behalf in specific situations, for example if you have a chronic medical condition, are unable to walk, are 60 or above with physical discomfort, or are a new or expectant mother within the time window MOM sets. The representative attends first, then you or your agency apply online to appoint them. You can apply for the Work Permit one working day after that appointment is approved. Keep the supporting documents for at least 3 months.
Tips
- Book a session as soon as you start shortlisting, so the EOP never holds up your application.
- Take notes on window-cleaning safety and rest days; these come up again in the safety agreement and your contract.
Official source: MOM's Employers' Orientation Programme page. See also our first-time employer guide.
What the EOP covers
The programme is designed to prepare you for the day-to-day side of being an employer. Topics typically include your legal responsibilities, rest days and compensation, safe work practices such as window cleaning, helping a new helper adjust, and handling disagreements early. Classroom sessions often include case studies and experiences shared by other employers, which many first-time employers find the most useful part.
After the course, keep your notes with your hiring documents. They are handy when you draft the employment contract and plan your helper's first week.
Common questions
Do I need to attend the EOP again for my second helper?
MOM requires it for first-time employers. If you have employed a helper before, check MOM's page or ask your agency whether it applies to you.
Can my agency register me?
Your agency can remind you and suggest a provider, but the registration details must match your own name and NRIC exactly.
Last reviewed: September 2026. Procedures change, so confirm the current steps on mom.gov.sg or with your licensed employment agency.
